Friday 2 January 2015

Hospital customer service should be Avon

In every field customer service holds a lot of significance.  Customer service in medical setting has unique set of challenges specific to provide first-class healthcare and patient satisfaction.  The main issues are patient privacy, high volume and management of people in crisis.  Memorial international patient care network is the international hospital which emphasizes on customer service and satisfaction.

There are customer service training program specifically for healthcare sectors.  In this training course participants are introduced to both the basics of customer service and the specifics of providing it in the healthcare setting.

Hospitals should offer the best customer service through which the patient and the family are left satisfied.  The hospital employees should know how to calm a patient and the family, to give correct information immediately without any delay and there should be clarity in all the messages or information told to the patients.  This helps in transparency when transferring the information.


Memorial international patient care network, trains its employees very well when it comes to customer service.  They ensure that the patients and their families are not left confused with any kind of medical information.  This helps the hospital to function with ease and clarity.

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