Communication and hospitality is
extremely vital when it comes to hospitals. There are millions of people who
visit the center, it is obvious that all of them are disturbed due to some or
the other illness. It is the responsibility of the hospital management to have staffs
that are warm and friendly. There should be proper customer service provided to
the patients and family. Memorial international patient care network
is a hospital which emphasizes on such facts. The staffs of MIPCN are well
trained and know the importance of being sensitive and taking care of the
patient and the family as well.
The hospital management should always
remember that there should be “service with a smile”. This creates warmth and the
people in the hospital feel much more relieved. Proper attention should be
given and all the queries should be answered appropriately without creating any
confusion. If it is an international hospital, it becomes all the important for
the management to be more friendly, warm and attentive towards the
international patients. Being unwell is
not a good feeling, over that being treated harshly is adverse.
The hospital staff should always have a
positive attitude. It indeed requires
lot of patience to be in the hospital industry and taking care of the patient. The
nurses that take care of the patient should be very warm and friendly. This
will help the patient heal faster. Memorial international patient care network
knows this, gives proper training and certification to all the nurses in every
department. Strict actions are also taken against staff and employees who do not
follow the code of conduct.
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