In
every field customer service holds a lot of significance. Customer service in medical setting has
unique set of challenges specific to provide first-class healthcare and patient
satisfaction. The main issues are
patient privacy, high volume and management of people in crisis. Memorial international patient care network
is the international hospital which emphasizes on customer service and
satisfaction.
There
are customer service training program specifically for healthcare sectors. In this training course participants are
introduced to both the basics of customer service and the specifics of
providing it in the healthcare setting.
Hospitals
should offer the best customer service through which the patient and the family
are left satisfied. The hospital employees
should know how to calm a patient and the family, to give correct information
immediately without any delay and there should be clarity in all the messages
or information told to the patients.
This helps in transparency when transferring the information.
Memorial international patient care network, trains its
employees very well when it comes to customer service. They ensure that the patients and their
families are not left confused with any kind of medical information. This helps the hospital to function with ease
and clarity.
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